The Story Behind BPSi – Business Performance Solutions

Business Performance Solutions – Our Story, Our People

JOYCE A. SMITH, C.G.A., C.F.P.
President

Joyce has been in public practice since 1967. For 17 years prior to starting her own practice in 1991, she was one of ten partners in an accounting firm serving mid-Vancouver Island, British Columbia. She has held a special interest and involvement in management consulting and establishment of performance measures for companies.

Joyce is an active and involved member in many community and association activities. Her involvement with her professional association has included compliance reviews for the C.G.A. Association of B.C. She takes pride in her service on the boards of a number of community organizations includes Rotary, Kinsmen Child Development Centre, Nanaimo Festival Professional Theatre, United Way, B.C. Ferry Corporation, Vancouver Island University Foundation and Mid-Island Science, Technology and Innovation Council (MISTIC).

Joyce founded Business Performance Solutions to provide technical services to her accounting practice and soon found that there was widespread demand for this type of service. BPSi has continually been expanding its technical products and services offerings.

BOBBIE BUCKLE, BBA 
Sales Representative and Customer Service

Bobbie is a recent graduate from Vancouver Island University, earning a BBA in Accounting with Distinction.  In her free time, Bobbie enjoys working as a professional tutor in accounting for VIU students and volunteering with Operation Red Nose and the Salvation Army Christmas Hamper program. Previously Bobbie has served on the board of various youth sporting organizations and was Vice President of the VIU Business Students Association. Currently, Bobbie is a member of the Ladysmith Women’s Business Network.

Bobbie maintains contact with Business Performance Solutions’ clients to help improve our customer service, and helps to explain our products and services to prospective clients.

STEVE TATEHAM
Computer Support Manager and Network Administrator

Steve graduated from Vancouver Island University in June 2007 with a two year diploma course in Information Technology and Applied Systems. In August 2008 Steve became a Microsoft Small Business Specialist.

Steve enjoys and plays sports of all kinds, especially hockey, baseball and beach volleyball. He also loves everything and anything to do with technology.

Steve is the force behind Business Performance Solutions’ IT department, and maintains close contact with all our clients.

BILL SAFFIN, B.Ed.
Computer Support Assistant Manager and Systems Trainer

Before joining Business Performance Solutions as a trainer in 2007, Bill taught in the public school system for over twenty years. He brings the same passion for education to BPSi’s customers. He has introduced new Business Connect users to the system, developing a series of lessons to guide them through its features and helping them fit Business Connect into their organization. He prefers to give students as much hands-on experience as possible during the training process.

BPSi’s Business Connect solution is a comprehensive solution, and Bill works with clients to develop a flexible training plan to fit their implementation schedule. Individual and small group lessons are a preferred part of the overall learning experience. He strives always to provide better training and support to clients. Bill’s first priority is meeting the individual needs of BPSi’s clients.